New Patient Form

Anything with a * is information we require, and all of your information is protected and purely used for the food and drug administration.

If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients. “No Show” shall mean any client who fails to arrive for a scheduled appointment. “Same Day Cancellation” shall mean any client who cancels an appointment less than 24 hours before their scheduled appointment. “Late Arrival” shall mean any client who arrives at the clinic 15 minutes after the expected arrival time for the scheduled appointment. It is the policy of the practice to monitor and manage appointment no-shows and late cancellations. Oak Grove Animal Hospital’s goal is to provide excellent care to each patient in a timely manner. If it is necessary to cancel an appointment, clients are required to call or leave a message at least 24 hours before their appointment time. Notification allows the practice to better utilize appointments for other clients in need of prompt medical care. A patient is notified of the appointment “No-Show, Late, & Cancellation Policy” at the time of scheduling. This policy can and will be provided in writing to patients at their request.

Established patients: Appointments must be canceled at least 24 hours prior to the scheduled appointment time. In the event a patient arrives late as defined by “late arrival” to their appointment, and cannot be seen by the provider on the same day, they will be rescheduled for a future clinic visit, if available. If appointments are not yet available for their provider, a reminder will be placed for the patient to call to make a future appointment once the schedule opens. In the event a patient has incurred two (2) documented “no-shows” and/or “same-day cancellations,” the patient may be subject to a no-show fee of $75 from Oak Grove Animal Hospital.

New patients: A non-refundable deposit of $75 is required at the time of scheduling to reserve an appointment and will be applied to the cost of services rendered at the appointment. Appointments must be canceled at least 24 hours prior to the scheduled appointment time. In the event, that a patient arrives late to their appointment, Oak Grove Animal Hospital reserves the right to reschedule your appointment for a later date.

All fees are due upon release of patient. We may require a deposit for hospitalized patients. Please feel free to discuss the fees for services before services are performed.

By submitting this form, I hereby authorize Oak Grove Animal Hospital to render medical care for my pet(s) as deemed necessary by the veterinarian. I understand that no guarantee can be given to the outcome of treatments and take it as my responsibility to comprehend any risks involved. I agree to pay for the cost of all services to which I consent to by written or verbal estimate. I understand that a deposit is required before diagnostics and treatments can be initiated and that payment in full is required prior to discharge of patient from Oak Grove Animal Hospital.

Read the Financial Policy here.