Patient Information

What to Expect at a Veterinary Appointment

Knowing what you will be able to expect from your first appointment with us will help to make the care process much easier both for you and your pet.

Our Pet Care Philosophy

Our Oak Grove veterinary team makes it our mission to provide pets with state-of-the-art medical care, delivered with commitment and compassion for all of our patients. 

We are proud to serve pet owners with comprehensive veterinary care, emergency services and knowledgeable advice and guidance.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  As part of your pet's appointment, our vets will provide you with a good-faith estimate of the cost of our services before giving your pet any treatment. Please remember, through, that unforeseen circumstances may arise and impact the final total of your bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, we ask that all of our clients call ahead to book appointments with us whenever possible to ensure that we have enough room in our schedule to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please call us right away. If you are a current client and need after-hours emergency care, call us and let our on-call vets know to be ready for you at our facility.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

  “No Show” shall mean any client who fails to arrive for a scheduled appointment. “Same Day Cancellation” shall mean any client who cancels an appointment less than 24 hours before their scheduled appointment. “Late Arrival” shall mean any client who arrives at the clinic 15 minutes after the expected arrival time for the scheduled appointment.

  It is the policy of the practice to monitor and manage appointment no-shows and late cancellations. Oak Grove Animal Hospital’s goal is to provide excellent care to each patient in a timely manner. If it is necessary to cancel an appointment, clients are required to call or leave a message at least 24 hours before their appointment time. Notification allows the practice to better utilize appointments for other clients in need of prompt medical care.

  A patient is notified of the appointment “No-Show, Late, & Cancellation Policy” at the time of scheduling. This policy can and will be provided in writing to patients at their request.

  Established patients:  

  • Appointments must be canceled at least 24 hours prior to the scheduled appointment time.
  • In the event a patient arrives late as defined by “late arrival” to their appointment, and cannot be seen by the provider on the same day, they will be rescheduled for a future clinic visit, if available. If appointments are not yet available for their provider, a reminder will be placed for the patient to call to make a future appointment once the schedule opens. 
  • In the event a patient has incurred two (2) documented “no-shows” and/or “same-day cancellations,” the patient may be subject to a no-show fee of $75 from Oak Grove Animal Hospital. 

  New patients: 

  • A non-refundable deposit of $75 is required at the time of scheduling to reserve an appointment and will be applied to the cost of services rendered at the appointment.
  • Appointments must be canceled at least 24 hours prior to the scheduled appointment time.
  • In the event, that a patient arrives late to their appointment, Oak Grove Animal Hospital reserves the right to reschedule your appointment for a later date.
• What types of animals do you treat?

  We provide veterinary care for dogs and cats as well as small domestic mammals and pockets pets such as rabbits or hamsters.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.